We make every effort to charge accurate and affordable shipping charges. You may select from several carrier shipping methods during checkout.
Calculate Shipping : To calculate shipping prior to placing your order, visit your cart and click Estimate Shipping Rates. The rates provided on the cart page are an estimate, dependent upon you entering the proper ship-to location information.
UPS, Fedex and USPS : shipping is available for US/48 (all US States except for Alaska and Hawaii). Shipments which are required to be sent via U.S. Postal Priority Mail (destinations such as Alaska, Hawaii, Puerto Rico, Guam, etc) may include additional fees which cannot be pre-calculated. Such fees imposed by the carrier will be billed post-order and you will be notified of such.
Freight: Larger items that cannot be shipped by normal ground carriors will be shipped freight. Freight shipment costs are calculated to a commercial building that is on a main highway or we can arrange for you to pick the ordser up at the nearest freight terminal to you.
To our valued Canadian Customers:
Please be aware that UPS Standard shipping is quicker and less expensive than most other methods, but there is a customs brokerage fee. You are responsible for all duties, taxes and brokerage fees involved, which will be collected by the courier you choose upon arrival. Most of our products are manufactured in North America and are not subject to duties tax. USPS, with cooperation with the Canadian Postal Service, charges a flat $5.00 customs brokerage fee. All fees and taxes are correct to best of our knowledge, but we do not guarantee the accuracy of such. For more valuable information about shopping and shipping products across the Canadian Border click here
To the rest of our valued International Customers...
We ship to many, but not all countries. If your country is not listed as a Ship-To destination, we are unable to provide service to you at this time. We regularly analyze possibilities of shipping to additional countries and may update the list at any time.
UK customers are strongly advised to use USPS as their shipping carrier in order to incur the lowest brokerage fee. Many other carriers charge high amounts for shipments to the UK.
Residents of all other countries are advised to check what duties, taxes and fees will be before ordering. These charges (which must be paid by you upon receipt) vary by country and often fluctuate.
Claims and Returns: All returns and exchanges require a Return Merchandise Authorization (RMA). Please contact us (you can call us toll free at: 866-417-8563) within 10 days of receipt to report any discrepancies, damage or dissatisfaction with your order. Refusing delivery does not constitute a canceled order, but a return which would be charged a 10% restocking fee. Items damaged during transit are the responsibility of the carrier, but we'll be happy to assist you in filing a claim. Please retain the original packing materials as these may be required for inspection by the carrier's claims agent. We do not charge a restocking fee on any items that are returned within 60 days and are in the original package, that are in New Re-Sellable condition, but you would be responsible for all return shipping costs. A Return Merchandise Authorization (RMA) is required.
Returns requests made after 60 days of receipt of shipment are honored only at the discretion of management. Absolutely no refunds can be issued on returns that we receive which are more than 90 days from the date of payment.
If there are shortages in the order (i.e. less quantity than you ordered), please contact us within three days so we can expedite the request. We will determine if a shortage was due to adjusted inventory levels or if items were lost.
Shortages: Shortages must be reported in writing within 10 business days from the date of delivery. We will then work to determine if the shortage is due to the item being out of stock or if the item was lost/stolen during shipment.
Phone Orders/Hours of Operation: Our home office is open for business and new phone/fax orders Monday - Friday, 8:00am to 5:00pm EST.
You can call 866-417-8563 with any inquiries.