Shipping and Payment Details
Terms of Sale: All orders are subject to approval by our main office, and processed orders are not cancelable by the buyer. We will, however, do our best to accommodate additions if they are received before the order is packed for shipment. Delivery (shipping) arrangements are contingent upon Acts of God, accidents, delays of transportation facilities, and other delays which are unavoidable or beyond our control.
Terms: In most cases, orders must be prepaid with cashier's check, money order, or credit card. We accept Visa, MC, Discover and AMEX.
Our products become your property upon delivery to the transporting carrier.
Pricing Terms: The prices shown on this website supersede those published in any previous price list. We attempt to maintain published prices, however, due to market conditions, our prices may change without notice.
Freight: Please indicate your preferred routing with your order, otherwise our Traffic Department will select a routing for shipment of your order. Currently the available routings from the warehouse include Truck, UPS, FedEx, Parcel Post, Air Freight, and Express Air Service. Basic ground shipping charges applies to ground shipments withing the 48 contigous U.S. States. Shipments which are required to be sent via U.S. Postal Priority Mail (destinations such as Alaska, Hawaii, Puerto Rico, Guam, etc). will be billed for any additional costs incurred above the fee that our shopping cart charges at the time of placing the order.
Canadian Customers: We have negotiated special shipping rates with UPS World Wide Expedted for our valued Canadian and International customers at a 50% discount. These rates include the customs brokerage fees (Not duties and Taxes). If you are contacted by Canadian customs (normally commercial shipments) you MUST tell them that UPS is your customs broker or they will assign it to the broker of their choice and there will be a charge. For more valuable information about shopping and shipping products across the Canadian Border click here
Claims and Returns: All returns and exchanges require a Return Merchandise Authorization (RMA). Please contact us (you can call us toll free at: 866-417-8563) within 10 days of receipt to report any discrepancies, damage or dissatisfaction with your order. Refusing delivery does not constitute a canceled order, but a return which will carry our standard 20% restocking fee. Items damaged during transit are the responsibility of the carrier, but we'll be happy to assist you in filing a claim. Please retain the original packing materials as these may be required for inspection by the carrier's claims agent. You will be responsible for all return shipping fees.
Returns requests made after 20 days of receipt of shipment are honored only at the discretion of management. Absolutely no refunds can be issued on returns that we receive which are more than 45 days from the date of payment.
If there are shortages in the order (i.e. less quantity than you ordered), please contact us within three days so we can expedite the request. We will determine if a shortage was due to adjusted inventory levels or if items were lost.
Shortages: Shortages must be reported in writing within 10 business days from the date of delivery. We will then work to determine if the shortage is due to the item being out of stock or if the item was lost/stolen during shipment.
Phone Orders/Hours of Operation: Our home office is open for business and new phone/fax orders Monday - Friday, 8:00am to 5:00pm EST.